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FAQ's

  • Child Policy

    Child Policy

    • Adult: 15 years and over
    • Child: 4 to 14 Years
    • Infant: 0 to 3 Years
  • Travel Vouchers

    Travel Vouchers

    Please use your order confirmation as a travel voucher and show it to your tour guide, when boarding the coach.

  • Re-confirmation

    Re-confirmation

    Please telephone us after you arrive for a transfer time.

    Tel: 4041 1522 after 6:00 pm if possible. (no emails) 

    If necessary, please ask your hotel reception to telephone us.

  • Pick-up / Transfers

    Pick-up / Transfers

    We provide accommodation transfers from Cairns and the Northern Beaches. (excludes Ellis Beach and Port Douglas)

    Because the area covers over 45 Km (27 miles). The actual pickup time depends on your accommodation.

    Transfers start just before 7:00 am and are generally complete by 7:45 am.

  • Tour Duration

    Tour Duration

    The tour departs Cairns city at 7:30 am, and usually returns at 5:30 pm.

  • Return / drop-off

    Return / drop-off

    Our return policy is:

    • first on, ..... first off
    • last on, ..... last off.

    As the area stretches over 45 Km (27 miles) and we are unable to drop everyone at the tour finish time.
    Drop-off usually start at 5:15 pm and are generally complete by 6:15 pm.
    Actual times will depend on where everyone is staying.

  • Clothing

    Clothing

    Please wear casual clothes, enclosed shoes and bring something warm to wear between June and September.

  • Number of Passengers

    Number of Passengers

    Minimum - 2 people

    Maximum - 20 people

  • Breakfast not included

    Breakfast not included

    Please have a "light" breakfast before joining the tour as you will be eating most of the day.

  • Refunds

    Refunds

    Cancellation less than 48 hours before travel - No refund

    Cancellation more than 48 hours before travel - Full refund, less a $10.00 processing fee.

    We encourage customers to purchase travel insurance to cover any unforeseen circumstances.

  • General Conditions

    General Conditions

    People under 18 cannot be served alcohol.
    Not available Christmas Day, Good Friday or Anzac Day (25 April).
    Itinerary may vary on other Australian and Queensland public holidays.
    Itineraries and schedules may change without notice
    We shall not be held responsible for failure to meet connections, to other services for any reason.
    Food Trail Tours and its' employees shall not be held responsible or liable for loss of property, injury, death or otherwise due to someone’s own personal actions or factors beyond our control.

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